ECA Cleaning Ltd - Delivery & Returns

DELIVERY

 

UK Mainland and Northern Ireland

Standard Delivery: 2-3 Working Days:

Standard Delivery: £9.95

Orders over £50 receive Free Standard Delivery

All prices are inclusive of VAT

 

Europe

If you would like us to deliver to Europe please contact us via info@ecacleaning.co.uk where we are able to quote for delivery.

 

Batteries & Aerosols

Please note that Li-ion batteries and aerosols may incur an additional charge due to shipping restrictions and therefore may not be eligible for free delivery even if they are under £75.

 

RETURNS

 

Returns Address

Returns at ECA Cleaning Ltd

Unit 114 Rivermead Business Park

Swindon

SN5 7EX

 

Items Not Suitable

If you are not satisfied with your order simply return the items in their original condition within 28 days of receipt. To return any items, please email us at info@ecacleaning.co.uk. Please ensure the goods are returned in their original condition and wherever possible in its original packaging with a copy of the invoice enclosed.

 

Refunds Policy

Please note that in some cases full refunds may not be offered on items if they have been removed from their original packaging and used in a way which has de-valued the product.  In such cases, a partial refund may be offered at the discretion of ECA Cleaning Ltd upon inspection of the returned item.

If you wish to return an item it is your responsibility to inform ECA Cleaning Ltd within 14 days from when you received your goods, after-which you have a further 14 days to return your purchase. If goods are returned after 28 days from when you received them, a refund will ONLY be issued in the form of a credit note which will be valid for 365 days.

 

Items Under Warranty

We will cover return postage costs for all faulty or warranty issues* within 28 days of purchase, however, after this period it is the responsibility of the customer.

We recommend that items returned to us after the 28 day period should be sent by Recorded Delivery or equivalent service.  ECA Cleaning Ltd will not be held responsible for any damaged or uninsured returned items lost in transit sent by customers.

 

Missing, Incomplete or Damaged Orders

In the unlikely event that you receive damaged products or an incomplete order, please email info@ecacleaning.co.uk within 48 hours of receiving your order.

 

Re-Delivery Charges

Please be aware that in some cases a re-delivery charge may be required if there has been a failed delivery attempt by our courier.  If the delivery has failed because incorrect shipping details have been provided or the recipient was not present to receive the shipment, then it will be the responsibility of the customer to cover all re-delivery fees.